Offer Agreement

OFFER AGREEMENT

For the provision of items (goods) or information in the game project

Fantasy Hearts

Moscow

«20» may 2022

LLC “Dreamlead” (TIN 9724011229), hereinafter referred to as the “Provider,” offers to any interested party, hereinafter referred to as the “Customer,” collectively referred to as the “Parties,” to enter into this Offer Agreement for the acquisition of intangible assets in the form of items (goods) or information in the game project “Fantasy Hearts.”

TERMS AND DEFINITIONS USED IN THIS OFFER AGREEMENT:

Game Project “Fantasy Hearts” – a mobile game available to anyone who downloads it to their mobile device and registers within the game.

Customer’s Email Address – the email address provided by the Customer when filling out an order form in the Project Store to purchase goods/services.

Provider’s Email Address – the official email address for refund requests, available at: fantasyhearts@dreamcraft.company

Customer – an individual who has downloaded the mobile game to their device and launched it at least once.

Goods/Services – The Provider offers the following goods to the Customer:

1. In-game Item “Patron” – grants access to services described on the product page at https://fantasy-hearts.ru/store/; no fixed price.
2. In-game Item “Diamonds” – allows the purchase of in-game items; minimum purchase amount is specified on the product page at https://fantasy-hearts.ru/store/.
3. Other goods and services listed on https://fantasy-hearts.ru/store/, available for purchase when visiting the game store.

Acceptance – full and unconditional acceptance of the Offer terms by the Customer, performed by downloading the mobile game and paying for the Provider’s goods/services on the website https://fantasy-hearts.ru/store/.

Website – a collection of data accessible via the Internet at the domain https://fantasy-hearts.ru/.

 

1. GENERAL TERMS AND LEGAL BASIS OF THE OFFER AGREEMENT

1.1. This Offer Agreement is the official offer from the Provider to enter into a paid agreement for access to Goods/Services. It is published online at https://fantasy-hearts.ru/.

1.2. According to Clause 2, Article 437 of the Civil Code of the Russian Federation, acceptance of the terms below and payment for goods/services by an individual constitutes the conclusion of this Agreement.

1.3. Full and unconditional acceptance of this Offer is considered payment by the Customer for goods/services in accordance with Clause 3 of this Agreement (Article 438 of the Civil Code of the Russian Federation).

1.4. Acceptance of this Offer is equivalent to entering into an agreement under the conditions specified herein.

1.5. By accepting this Offer, the Customer guarantees that they have read, agree with, and fully accept all terms of this Agreement.

1.6. The Provider reserves the right to modify the terms of this Offer at any time.

1.7. Changes to the Offer take effect upon publication on the Website.

1.8. The Offer cannot be revoked.

1.9. This Offer Agreement does not require seals or signatures by the Customer or the Provider to retain its full legal force.

1.10. By accepting this Offer, the Customer confirms access to the Internet and the ability to use the mobile game.

1.11. If the Customer disagrees with any term, the Provider suggests refraining from actions required for acceptance or signing a personalized agreement under individually discussed terms.

2. SUBJECT OF THE AGREEMENT

2.1. The subject of this Offer is the Customer’s acquisition of in-game items in the mobile game “Fantasy Hearts,” which the Customer agrees to pay for and receive under this Agreement.

3. TERMS AND PROCEDURE FOR PROVIDING GOODS/SERVICES

3.1. Goods/services are provided by the Provider to the Customer under the chosen tariff upon full (100%) prepayment by the Customer on the Website.

3.1.1. The Customer may pay any amount when purchasing the “Patron” item. After payment, the Provider grants access to the “Honor Board” at https://fantasy-hearts.ru/rating/, where the Customer’s nickname and part of their email address are displayed. The Provider ensures all personal information remains strictly confidential.

3.1.2. Fixed or non-fixed prices apply to other goods/services as specified in the product description. Before purchasing, the Customer must review and accept each offer.

3.1.3. Unless explicitly stated in the product description, the Customer acquires a single unit of the good/service.

3.2. Payment for the Provider’s services is made by transferring funds to the Provider’s account.

3.3. This Agreement serves as confirmation of service provision or goods delivery. No additional documents (e.g., acts or invoices) are required.

3.4. The Agreement is considered concluded and effective upon payment by the Customer for the goods/services.

3.5. The Customer’s payment obligation is fulfilled once funds are credited to the Provider’s account.

3.6. The Provider must provide goods/services immediately upon the Customer’s payment via an automated process.
— Access to a private chat for “Patron” item buyers is granted within one day of payment.

3.7. The Provider reserves the right to add the Customer to a mailing list for updates on services, goods, or other informational materials.

3.8. The Customer agrees that goods/services or digital products are provided “as is.” The Customer cannot demand modifications to the purchased item, its components, or related materials, nor request changes to the terms outlined in this Agreement.

3.9. The Provider may engage third parties to deliver goods/services without prior consent from the Customer.

3.10. If the Customer fails to use acquired in-game items for any reason, the service is deemed provided, and the goods are considered delivered correctly.

4. SPECIAL TERMS

4.1. By accepting this Offer, the Customer consents to the processing of their personal data as per Federal Law No. 152-FZ «On Personal Data» (dated 27.07.2006). This includes transferring data to third parties involved in executing this Agreement. Personal data is processed in accordance with Russian law and the Provider’s Privacy Policy at https://fantasy-hearts.ru/privacy-policy/.

4.2. The Provider may terminate services without refund if the Customer demonstrates aggressive or disrespectful behavior towards the Provider, other Customers, or uses offensive language. This applies to in-game comments or external platforms discussing the game. The Provider may also refuse services for unauthorized advertising in the game.

4.3. The Provider reserves the right to deny the sale of goods/services without explanation.

5. LIABILITY OF THE PARTIES

5.1. If technical issues prevent service delivery within one business day, the Provider must resolve the issue and deliver the service within the shortest possible time.

5.2. The Provider is not responsible for service disruptions caused by issues with the Customer’s Internet connection, equipment, or software.

5.3. Both parties are liable for non-performance or improper performance under this Agreement in accordance with Russian law.

5.4. The Customer must submit claims via email from the address used during registration. Social media or messenger correspondence will not be considered valid communication.

5.5. Claims regarding the quality of goods/services must be sent to fantasyhearts@dreamcraft.company within one day of access. If no claims are received within two business days, services/goods are deemed accepted.

5.6. The Provider is not responsible for incorrect information provided by the Customer during registration or payment.

5.7. The Provider will offer support for goods/services, registration, and payment inquiries via email from 11:00 to 18:00 Moscow time on business days.

5.8. If the Customer cancels services, they must reimburse the Provider for incurred expenses, including payment system fees.

5.9. The Provider is not liable for unmet expectations or the subjective assessment of the goods/services by the Customer.

5.10. The Provider’s liability is limited to the amount received from the Customer under this Agreement.

6. TERM AND MODIFICATION OF THE OFFER AGREEMENT

6.1. The Agreement is effective upon the Customer’s payment and remains in effect until obligations are fulfilled.

6.2. Disputes are resolved through negotiations between the Parties.

6.3. Issues not addressed in this Agreement are resolved under Russian law.

6.4. If any provision of the Agreement becomes invalid due to changes in legislation, the remaining terms remain binding.

6.5. The Customer’s discontinuation of game use is not grounds for a refund. A full refund is possible only if requested before game entry and within one business day of payment. After this period, refunds are not issued.

6.5.1. Payments for the “Purchase Status” service (starting at 100 rubles) are considered donations and are non-refundable.

6.6. All other matters not specified in this Agreement are governed by Russian law.

7. DETAILS OF THE CONTRACTOR:

ООО “Drimlid”

INN 9724011229

OGRN: 1207700153385

Address: Kashirskoye Shosse, 66 korp. 2, floor 3 office 52/1, 115409-Moscow, Russian Federation

e-mail: fantasyhearts@dreamcraft.company